Privacy Policy
Information We Collect
We collect information you provide directly — name, email address, identity verification documents, and payment information. We also collect transaction data, listing information, and communications made through our platform. We collect usage data such as pages visited and features used to improve our service.
How We Use Your Information
We use your information to facilitate marketplace transactions, verify your identity, process payments, communicate order updates, prevent fraud, and improve our platform. We do not sell your personal information to third parties.
Payment Information
All payment processing is handled by Stripe. We do not store your credit card or bank account details on our servers. Stripe's privacy policy governs the handling of your payment information.
Identity Verification
We collect identity documents for KYC (Know Your Customer) compliance. These documents are stored securely and used solely for verification purposes. We use third-party verification services that are bound by strict confidentiality obligations.
Information Sharing
We share transaction information between buyers and sellers as necessary to complete transactions — such as shipping addresses after payment. We share information with service providers who assist our operations under confidentiality agreements. We may share information when required by law.
Data Security
We implement industry-standard security measures including SSL encryption, secure data storage, and access controls. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain your information for as long as your account is active and as required by law. Transaction records are retained for 7 years for financial compliance. You may request deletion of your account and personal data subject to legal retention requirements.
Your Rights
You have the right to access, correct, or delete your personal information. You may opt out of marketing communications at any time. Contact us at privacy@safeexchangemarket.com to exercise your rights.
Cookies
We use essential cookies to operate our platform. We use analytics cookies to understand how our platform is used. You can control cookie settings through your browser.
Contact
For privacy-related questions, contact us at privacy@safeexchangemarket.com or write to Safe Exchange, Privacy Team, United States.